Terms of Service – The Real Safety Kit

Last updated: 10 October 2026

Welcome to The Real Safety Kit. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. General Information

The Real Safety Kit is a business that offers safety kits and related products designed to help women feel more prepared and confident in their everyday lives.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to The Real Safety Kit. The terms “you” and “your” refer to any visitor, customer, or user of our website.

We reserve the right to update these terms when necessary. Any changes will be published on this page.

2. Eligibility

By using our website, you confirm that you are legally able to enter into a binding agreement under applicable law or that you have the necessary consent from a parent or legal guardian.

You agree to use our website and products only for lawful purposes.

3. Products and Descriptions

We aim to ensure that all product descriptions, images, prices, and details on our website are accurate and up to date.

However:

• Product colours and appearances may vary slightly depending on your screen or device.

• Product availability may change without notice.

• We reserve the right to correct errors in product descriptions, pricing, or availability, subject to applicable law.

• Our products are intended for lawful personal use and should be used in accordance with any instructions provided.

The Real Safety Kit does not guarantee that any product will prevent an attack, injury, theft, or other harmful event. Our products are intended to support personal preparedness and should not be considered a guarantee of personal safety.

4. Pricing and Payment

All prices displayed on our website are stated in the currency indicated at checkout.

• Payment must be completed using the payment methods offered on our website.

• Orders are subject to payment verification and acceptance.

• We reserve the right to correct pricing errors and cancel or decline orders where legally permitted.

• Any applicable delivery fees, taxes, or additional charges will be communicated during checkout where required.

We use third-party payment service providers to process transactions. Payment processing may be subject to the provider's own terms and privacy policies.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation by email or another communication method.

An order confirmation does not necessarily mean that the order has been accepted or dispatched. We reserve the right to reject or cancel an order where permitted by law, including in cases of suspected fraud, payment failure, stock unavailability, or obvious pricing errors.

If we cancel an order after payment has been made, any refund legally due will be processed in accordance with applicable law.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated on our website.

Please note:

• Delivery times are estimates and may vary due to courier delays, public holidays, weather, or other circumstances beyond our control.

• Customers must provide accurate and complete delivery information.

• Additional delivery charges may apply where disclosed during checkout.

• If an order is delayed, lost, or delivered incorrectly, please contact our customer support team so we can investigate.

Nothing in this section limits your rights under applicable consumer protection laws.

7. Refunds, Returns, and Exchanges

Our general policy is that we do not offer refunds or exchanges for change-of-mind purchases, incorrect selections made by customers, or personal preference.

However, this policy does not exclude any rights available to you under applicable law.

Under South Africa's Consumer Protection Act 68 of 2008, certain circumstances may entitle consumers to a return, repair, replacement, refund, or cancellation. These rights may apply to defective, unsafe, or incorrectly supplied goods and other circumstances specified by law.

If you experience a problem with your order, please contact us with your order number and a description of the issue. We will assess the matter in accordance with our refund policy and applicable law.

Please refer to our separate Refund Policy for further information.

8. Acceptable Use

When using our website, you agree not to:

• Use our website for unlawful, fraudulent, or misleading purposes.

• Attempt to interfere with the security or operation of our website.

• Introduce malicious software, viruses, or harmful code.

• Copy, reproduce, distribute, or commercially exploit our website content without permission, except where permitted by law.

• Submit false information or misuse another person's personal information.

We reserve the right to restrict or terminate access to our website where legally justified.

9. Intellectual Property

All content on our website, including our business name, logo, product descriptions, graphics, photographs, designs, and written material, belongs to The Real Safety Kit or its respective rights holders unless otherwise stated.

You may not reproduce, modify, distribute, or use our intellectual property for commercial purposes without prior written permission, except where permitted by law.

10. Personal Information and Privacy

We collect and process personal information when you browse our website, place an order, or contact us.

This information may include your name, contact details, delivery address, and order information.

We use personal information to:

• Process and fulfil orders.

• Arrange deliveries.

• Respond to enquiries and provide customer support.

• Process payments through our payment providers.

• Meet legal and regulatory obligations.

We handle personal information in accordance with applicable data protection laws, including South Africa's Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Please refer to our separate Privacy Policy for more details about how we collect, use, store, and protect your information.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, and social media platforms.

We are not responsible for the content, policies, or independent practices of third-party websites and services. Your use of those services may be subject to their own terms and conditions.

This section does not exclude any liability that cannot lawfully be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, The Real Safety Kit will not be responsible for losses arising from circumstances beyond our reasonable control, including certain service interruptions, courier delays, or third-party service failures.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights or liability for matters that cannot legally be excluded.

Our products are intended to support personal preparedness and are not a substitute for emergency services, appropriate training, or other necessary safety measures.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our website or your violation of these terms, where those losses are legally attributable to your conduct.

Nothing in this section limits any rights or remedies available under applicable law.

14. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa, where applicable.

Any disputes will be dealt with by the appropriate courts or dispute-resolution bodies with jurisdiction, subject to applicable consumer protection laws.

15. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to our business, products, website, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Your continued use of the website after changes take effect constitutes acceptance only to the extent permitted by applicable law.

16. Contact Information

If you have questions about these Terms of Service, please contact us using the details below.

• Business name: The Real Safety Kit

• Email: realsafetykit@outlook.com

• Website: realsafetykit.co.za

• Country: South Africa